A founder answers.
There is no support tier and no queue to escalate through. Fledge is two people, and both of them answer support for the Fledge Growth Engine.
If you are signed in, the Help centre inside the Fledge Growth Engine is the fastest route — it reaches the same people with your account already in front of them. If you are locked out, or you are writing to us about an integration or a data request, email is the way in.
- Product support
- support@fledgesoftware.com
- Hours
- Monday to Friday, 8am to 6pm Eastern
- Everything else
- Company contacts
What to send, so the first reply is useful
None of this is required. It is simply what we would otherwise have to write back and ask for, which costs you a day.
The email on the account
Not the address you happen to be writing from, if they differ. It is how we find your business.
What you expected, and what happened
A message that did not go out is a different problem from one that went to the wrong person, and they are fixed in different places.
When it happened
A date and a rough time. Message delivery is logged, so a timestamp usually turns a guess into an answer.
The customer or job it concerns
A name is enough. Do not send us card numbers or passwords — we never need them, and we will ask you to rotate anything you do send.
Privacy, data and integrations
To ask what Fledge holds about you or your customers, to request a copy, or to have it deleted, write to the privacy address on the contact page. The Privacy policy lists every outside company that receives any of it and how long each kind of record is kept.
If you connected a field service or CRM account and want it disconnected, you can do that yourself in the Fledge Growth Engineunder Settings → Integrations. Disconnecting revokes Fledge's access at that provider, stops all processing straight away, and deletes the imported copy after thirty days — or immediately, if you ask us to.